Telecom Data Support Technician

TELECOM DATA SUPPORT TECHNICIAN SAN ANTONIO, TX CONTRACT TO HIRE

Did you know that CompuComs employee benefits start on the first day of employment?

We are also offering Per Diem for candidates over 50 miles away, and relocation bonus is possible for out of state candidates interested in moving to Midland, TX.

Vehicle and tools are also offered.

THE JOB:

Operating out of Midland, TX, provide Telecom, Data Network, MW and RF support to oil well sites, pipeline and office locations in the Permian Basin. Be able to work independently to provide skilled technical support for installation, configuration, maintenance, repair and troubleshooting of telecommunications systems and associated equipment including Radio Frequency (RF) and Microwave (MW) communication systems, VSAT, LAN/WAN and local office phone systems (Cisco VoIP) and related equipment.

- Primary responsibility for Cisco VoIP Installation, Move-Add-Change (MAC)
- Install and maintain VSAT (Satellite Communications) systems for SCADA support
- Install and maintain Microwave Radio networks for SCADA support (MDS radios)
- Frequent use of spectrum analyzers and telecommunications test equipment
- Knowledge and use of multiple data communication methods (Ethernet, serial, etc.)
- Set up, configure, and support internal and/or external networks
- Troubleshoot local network performance issues
- Provide technical support and guidance to users
- Assist in the installation and maintenance of network communications
- Use knowledge of LAN/WAN systems to help install and maintain internal and external networks
- Install and maintain network and phone system infrastructure at local offices and production sites

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Primary responsibility will be for maintenance and installation of Cisco VoIP telephone sets and telecommunications equipment in Midland TX, and various telecommunication sites in the area.

Other responsibilities include telecomm equipment such as but not limited to:

- Microwave Radios, Industrial Wireless Systems, SCADA Communication Systems, VSAT, CDMA, Phone Systems, Digital Multiplex, Office Networks (LAN/WAN), VHF Radio Systems, and associated equipment
- Apply problem solving skills and break down complex problems to isolate outages and restore services
- Work within a ticketing system (Remedy) to document the resolution of telecomm outages, installations and repairs
- Regularly and directly interface with a wide variety of people with tact, courtesy and professionalism, including but not limited to other employees, management, vendors, and customers
- Schedule each work day for optimum efficiency for the greatest benefit, and work with limited supervision
- Callout and unscheduled overtime is required, and anticipated
- May be required to work non-traditional hours
- Maintain a high regard for personal safety, the safety of company assets and employees, and the general public
- Maintain a regular, dependable attendance, and high level of performance
- Write effectively, and understand verbal and written communications, including but not limited to email
- Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully

REQUIREMENTS:

- Ability to lift and carry up to 50 pounds
- Significant travel required including overnight stays
- Ability to climb, bend, stoop, walk and stand for long periods of time
- Excellent driving record (vehicle provided)
- High School diploma or GED
- Minimum of five years experience actively working in electronic technology or telecommunications

COMPETENCIES, SKILLS, AND ABILITIES:

- Strong diagnostic skills and logical thought processes with the ability to identify and resolve various levels of telecommunications issues
- Proficient with Cisco Routers, Switches, Cisco Call Manager and Cisco Unity Connection
- Proficient with Microsoft applications (including but not limited to Word, Excel, Outlook and Visio) for the purpose of word processing, spreadsheet applications, and information retrieval
- Strong written and verbal communication skills, including attention to detail in documentation
- Excellent customer service skills, able to effectively communicate and work with all levels of management and employees in the corporate office and the field as well as external customers
- Ability to work with a team, take direction from supervisor(s), focus attention to details, follow work rules, and adhere to established work schedules
- Strong analytical skills and logical thought processes, with ability to identify and resolve simple to complex telecommunications problems, including the ability to think quickly and provide support for emergency operations
- Ability to organize and prioritize daily work, maintains confidentiality as necessary, and work effectively with minimal supervision
- Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and fast-paced environment
- Consistently demonstrate a positive attitude with the ability to handle negative or conflicting situations in a logical and professional manner
- Must be highly self-motivated with the ability to perform the required and expected duties with little or no direct supervision

PLEASE SEND RESUMES DIRECTLY TO THE RECRUITER: .

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