Technology Support Specialist II

ARE YOU A TECH SUPPORT EXPERT? ARE YOU READY TO TAKE YOUR CAREER TO THE NEXT LEVEL?

COME JOIN THE SOFTWARE SPECIALISTS WINNING TEAM!

We have an exciting opening for a Technology Support Specialist II position with our progressive client in the Columbia, SC area. This is a long term contract opportunity. Excellent communication skills required.

Opportunity, growth, and stability are all words that can be used when describing this company and our job openings. Come work for one of the largest IT departments in the State of South Carolina. We are looking for people who want stability in their employment and who like working in a team environment.

JOB RESPONSIBILITIES:

-- Monitor break fix incident and service request tickets, oversee incident management process and goals.
-- Transfer tickets to the correct Systems Support area.
-- Communicate and coordinate with the Systems Supports areas to ensure progress toward incident resolution and service request fulfillment.
-- Complete the incident management notification process for high impact incidents.
-- Escalation on incidents needing attention. Champion incident management process adherence.

Candidate Requirements:

-- Ability to understand technical details and the business needs of a fast paced and large, diverse company.
-- Technical help desk or other job related experience
-- Host application knowledge
-- Non-Host application knowledge
-- Knowledge of a ticket system (ie REMEDY OR SUPPORT MAGIC)
-- IT Work Experience
-- ITIL experience is a MUST

ABOUT SOFTWARE SPECIALISTS, INC:

Software Specialists is a company with extensive consulting experience in the Information Technology Industry. Incorporated in the state of Pennsylvania in 1998, we bring over a decade of experience in providing IT talent to Fortune 1000 companies.

As a trusted partner, Software Specialists provides consulting solutions for our Clients that are not only flexible, but minimize risk while maximizing results and meeting their business goals. Recruiting and retaining the highest calibre resources ensures our consultants are capable of creating systems that our Clients can build upon to make their organizations more robust, agile and equipped for future shifts in the IT and global business world.

Our Consultants enjoy:

- Competitive hourly pay rates or salary option
- Medical/Dental Insurance
- Paid Holidays and Vacation
- 401(k)