Technology Consultant

Responsibilities/content of work:

- Works under supervision of a local Team Leader
- Solves RFP/RFI requests within SLA and assumes ownership of the entire process from start to finish
- Demonstrates technical competence
- Answers technical competitive questions, analyzes competition specs and proposes a winning equivalent
- Takes end-to-end responsibility and ownership for the customer's request
- Acquires, maintains and grows technical knowledge and applies a broader view of market domain
- Understands customer business requirements from a technical viewpoint and uses his/hers knowledge to help customer achieve his/hers business goals
- Professionally manages customer expectations and responses to customer concerns
- Makes proposals for process improvements
- Collaborates with peers and management to find the best solution for the customer
- Shares knowledge and experience with his/hers peers
- Takes on additional tasks and responsibilities as he/she grows into the role (product lead, coordinator or similar tasks which involve support within and outside of the team)
- Trains and coaches new staff
- Administrative and other activities related to mentioned content of work

Knowledge and skills:

- Bachelor degree (or above) in the field of computer science, business information systems or the like or corresponding work experience
- Demonstrated customer service skills, preferably with international customers
- Ability to manage time and priorities based on customer focused objectives
- Proven technology knowledge of IT concepts, understanding of networking products, basic solutions and technical requirements
- Industry-recognized certification (Microsoft, Cisco etc.) an advantage
- Languages: native or fluent English a must
- Customer oriented - always placing the customer first
- Team player, ability to collaborate effectively in an international, multi-cultural environment and maintain good relationships with team members and customers
- Self-motivated, self-started attitude
- Uses knowledge tools and reuses information for the benefit of projects, and of professional development.
- Strong communication skills
- Analytical, problem detection and solving skills
- Proactive, "can do" attitude
- Ability to work under pressure
- Flexibility to work extra hours and travel occasionally