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Technical Writer - Pharma Documentation Standards

Eingestellt von CPL Solutions

Gesuchte Skills: Support, Client

Projektbeschreibung

Our client a large multinational pharma company has an immediate contract for a Technical Process Writer with exposure to ITIL. This is a three month contrat initially, with look to 2015 Q3. Daily rate negotiable. Brackett from €325 - €425 p/d.

SUMMARY OF ROLE: Technical writer will produce technical documentation in the form of Process Descriptions, Standard Operating Procedures, Work Instructions, User Guides, training material and any other documentation as required to help customers understand the services offered by ITTP. The technical writer must understand ITIL processes and be able to translate these into usable communication under the direction of Global Process Owners. The role will be required to work in a heavily controlled workplace, with their work held to the highest level of scrutiny.

JOB RESPONSIBILITIES:

- IT professional delivering high quality technical material in support of specific business applications, business processes and customer-facing IT Services.
- Activities include: authoring, editing, rewriting documentation, including but not limited to Process Workflows, Process Descriptions, Standard Operating Procedures, Work Instructions, training material and User Guides etc.
- Analyzes application/system/process/IT service performance data and provides ad-hoc and periodic reporting to the relevant stakeholders.
- Guides and directs in the areas of quality, graphics, coverage, format and style.

DECISION MAKING:

- Make editorial and aesthetic improvements to documents and recommend new designs, layouts, and procedures aligned with Good Documentation practices.
- Has the ability to manage stakeholder expectations while maintaining focus on agreed deliverables.

JOB REQUIREMENTS:

- IT IS VITAL THAT YOU UNDERSTAND PHARMA DOCUMENTATION STANDARDS AS WELL AS EXPOSURE TO ITIL.
- Has relevant degree (eg Computer Science, IT Technology or related IT field) and at least 5 years' experience in technical writing of ITIL processes including ability to verbally communicated process models.
- Experienced in process architecture and IT industry standard service life cycle management practices
- Internal interaction require interpretation of complex information and external interaction mainly requires exchange of factual information
- Audience may be outside own area and unfamiliar with subject

PROFESSIONAL COMPETENCIES

- ITIL V3 Qualification
- ITIL V3 Expert Advantageous
- BPMN v2 is highly desirable
- Intermediate or high level abilities in MS Sharepoint, Microsoft Office Suite (including MS Visio)
- Familiarity with TT Knowledge Force an advantage

If you are interested in this position please contact Darren Reilly at (see below)

Projektdetails

  • Einsatzort:

    Dublin, Irland

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CPL Solutions