Technical Writer/Author: ITIL, SQL, GXP, 21CFR, MS, Pharma

Technical Writer/Author: ITIL, SQL, GXP, 21CFR, MS, Pharma

A global Pharmaceutical company is seeking a Technical Writer experienced in creating documentation for IT infrastructure. This position is initially engaged full time until 30.09.2015, though has a high likelihood of extension until the end of the year.

MAJOR ACCOUNTABILITIES

* Technical writer with experience in ITILv3 best practice. Must have the ability to create, assimilate, and convey technical material in a concise and effective manner
* Robust knowledge of SQL and experience in setting-up test scripts
* Create and develop documentation as per the projects requirements
* Assist in planning, creating and developing various manuals, training materials, instruction guides and other technical documentations
* Participate in IT infrastructure/process/service design meetings with relevant SMEs (Subject Matter Experts)
* Gather all relevant IT infrastructure/process/service and support information from relevant SMEs
* Incorporate all information into required IT infrastructure/process/service definition documents, support policies, work instructions, user documents, training guides, and other relevant documents
* Assimilate knowledge during discovery and collaborate with senior management to assess current IT infrastructure/processes/services and define/document improvements in line with ITIL v3 standard
* Assist in identification of discrepancies/gaps in current IT infrastructure/processes/services and deliverables
* Review and edit technical writing by other team members to maintain clarity, consistency, and quality
* Deliver final versions of the materials and submit to document control for release
* Maintain project and task plans and assignments
* Adhere to all departmental policies, procedures, standards, and document templates where applicable

ROLE REQUIREMENTS

* Fluent in English - oral and written
* Excellent in technical English
* Excellent technical documentation skills
* 5+ years previous experience in writing technical documentation for IT infrastructure and process/service management
* Experience in ITILv3 best practice required
* Pharma experience with a good understanding of processes/organization etc. is a true asset
* Good understanding of GxP and 21CFR part 11 requirements, preferably in Pharma Industry
* Experience with MS Office Tools, MS SharePoint and MS Project
* Team work in a challenging IT environment
* Ability to work in an international as well as multicultural environment
* Good verbal communication skills
* Ability to translate complex concepts into user-friendly, clear, concise information for the end user
* Good illustration skills
* Flexibility and experience in prioritizing tasks
* Ability to deal with variable workload
* Ability to achieve goals and resolve issues