Technical Writer

RESPONSIBILITIES:

- We are looking for a candidate that is a self-starter and highly organized, can work independently in a fast-paced environment and produce multiple quality deliverables with varying deadlines.
- Work with various internal teams including Business Analysts, Business Technical Analysts, Project Managers and SMEs to create and edit documents, including easy-to-understand user guides, quick-start guides, installation manuals, operational instructions and release notes.
- Update and revision management of existing documentation (functional and technical) and distribute new and updated documentation to relevant teams.
- Review published and internal materials to provide editing or proofreading services, as requested.
- Accountable for the quality of all assignments, including accuracy and SME approvals
- In addition to these responsibilities, candidates for this position should also exhibit most of the leadership competencies for a Technical Writer External Worker Role
- COMMUNICATES EFFECTIVELY AND CANDIDLY:

(1) Expresses complex ideas and positions in a clear, concise and timely manner.
(2) Listens and asks clarifying questions to understand others' point of view and identify issues.
(3) Communicates in a way that demonstrates respect for individual differences.
(4) Encourages others to express their views openly, even if they are contrary to the majority viewpoint.

PUTS THE CUSTOMER FIRST:
(1) Anticipates customer concerns and takes initiative to proactively resolve issues.
(2) Solicits feedback proactively to identify ways to improve service or products.
(3) Ensure direct reports (or projects and initiatives, if in an individual contributor role) are focused on meeting customer needs.

LEADS CHANGE AND INNOVATION:
(1) Investigates and adopts best practices from both within and outside of the organization.
(2) Adapts both quickly and resourcefully to shifting priorities.
(3) Helps others adapt in the face of resistance.
(4) Challenges past assumptions to ensure that processes and outcomes are continuously improved.
(5) Generates innovative approaches to own work.

BUILDS AND LEVERAGES TALENT:
(1) Actively seeks out opportunities to coach and develop others.
(2) Identifies and takes action to resolve performance problems of direct reports and/or members of team (if in an individual contributor role).
(3) Celebrates and/or rewards the significant achievements of others.
(4) Helps team members recognize the business value of a diverse workforce.

PLANS AND ACTS STRATEGICALLY:
(1) Directs others by clarifying the broader purpose and mission of their work.
(2) Demonstrates understanding of how own group's performance impacts overall business.
(3) Creates strategies to balance day-to-day activities with long-range business plans.
(4) Develops and monitors plans for executing projects on time and within budget.
(5) Considers industry, market, and other internal and external business factors when making decisions.
(6) Applies a global perspective to their work.

ACHIEVES THROUGH TEAMWORK:
(1) Invites and builds upon the diverse ideas and input of others.
(2) Embraces team decisions, even when they differ from own position.
(3) Recognizes the contributions and uniqueness of each individual on the team.
(4) Encourages people to draw on others' diverse strengths and experience to work together effectively, within and across teams.
(5) Addresses and resolves conflict directly and constructively, focusing on issues and facts rather than people.

LEADS THROUGH INFLUENCE:
(1) Finds ways to incorporate others' best thinking into solutions.
(2) Builds diverse networks throughout the organization to enhance personal influence.
(3) Develops and presents a compelling case for change to gain commitment from others.
(4) Asserts own position with confidence and enthusiasm.
(5) Works with others to identify barriers and potential solutions.

EXECUTES FOR RESULTS:
(1) Sets high performance standards with clear expectations for self and others.
(2) Monitors progress of others and redirects efforts when goals change, are not met, or are no longer relevant.
(3) Identifies action steps needed to accomplish team or work group objectives.
(4) Uses metrics and data to anticipate and address issues so that progress towards goals is not disrupted.
(5) Puts in extra effort and work to accomplish critical or difficult tasks.
(6) Removes obstacles to accomplishing goals.
(7) Identifies resources (eg, budget, people) needed to accomplish objectives.
(8) Upholds all Standards of Business Conduct.

SKILLS:

REQUIREMENTS:

- Minimum 3 years of technical writing experience
- Must be intermediate to advanced in Microsoft Office (Word, Excel, PowerPoint, Visio) and working with templates and style guidelines for documentation consistency
- Have proficiency/understanding of the MS SharePoint Application
- Demonstrate understanding of the rules of English grammar and usage
- Ability to communicate effectively, verbally and in writing. Must be able to interact effectively with internal teams to foster relationships and utilize facilitation skills with both technical and non-technical personnel
- Experience in organizing information in a way that is appropriate for technical explanations without losing sight of the needs and aptitude of the audience
- Ability to prioritize tasks effectively in order to meet deadlines
- Ability to accept changes and constructive criticism in a fast paced environment
- Knowledge of multiple SDLC concepts and the interdependencies of documentation
- BA in English, journalism, technical writing or similar discipline
- Document Management
- Technical Writing
- Consulting or work experience in organizational settings
- Communication Skills
- Grammar
- Spelling and Punctuation Skills
- Meeting Facilitation
- Oral and Written Communication Skills
- MS Excel Intermediate
- MS PowerPoint Intermediate
- MS Publisher
- MS Visio
- MS Word Intermediate
- MS Excel Advanced
- MS PowerPoint Advanced
- MS Word Advanced
- Ability to write technical documents and end-user documentation
- Documentation Skills