Technical Writer

URGENT REQUIREMENT - PLEASE APPLY ASAP!

This role will be responsible for writing IT Service Management procedures and be able to develop general Business Processes.

A sound knowledge of ITILV3 is essential and experience in engaging a wide stakeholder community, develop and be able to write technical documentation and proficiency in the development of ITSM procedures is a must. You will assume end-to-end responsibility for the development and delivery of assigned writing tasks, in particular ITSM procedures and other technical documentation.

You will be proficient in the development of ITSM procedures, have superior writing skills, and have an intimate knowledge of IT Services Management. Your sound ethics and ability to develop trusted relationships will assist you to effectively deliver procedural documentation.

THE ROLE:

- Bring experience and knowledge to the development of ITSM procedures.
- Superior skills and demonstrated success in the delivery of IT Service Management in support of ICT Service Desks.
- Develop process workflows in accordance with ITILv3, HP SM9 and Service Operations requirements.
- Write procedures and relevant work instructions in accordance with agreed templates to a level commensurate with the complexity of the particular process.
- Liaise with Project and Service Operations staff to solicit requirements and translate information into process flows, procedures and work instructions.
- Effectively manage and report on risks and issues associated with the project delivery.
- Possess highly effective written and oral communications and presentation skills.
- Achieve relevant project deadlines and objectives for the delivery of the delegated procedures on time.
- Report on procedure development status and provide any requested status reporting.

SKILLS/EXPERIENCE:

- Demonstrated experience in MS Office, including Excel, Word, Visio and MS Project.
- ITILv3 certification and Technical Writing Skills.
- Minimum clearance of Baseline with the ability to upgrade and maintain a NV1 clearance.
- Excellent written and oral communications skills;
- Excellent time management skills;
- An analytical and problem solving mindset;
- Ability to work to deliverables and deadlines;
- Ability to work independently and with limited supervision;
- Flexible and adaptable in the work environment, with a "can-do" attitude;
- The ability to build effective working relationships and networks;
- Ability to manage multiple tasks/deliverables and competing priorities.

DUE TO SECURITY CLEARANCE REQUIREMENTS FOR THIS ROLE, CANDIDATES MUST BE AUSTRALIAN CITIZENS WHO CURRENTLY HOLD A BASELINE SECURITY CLEARANCE OR HIGHER.

Interested? Please call Esther Hiltebrand quoting job # 20288 for a confidential discussion or click the 'Apply' button below for immediate consideration!