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Technical User Support
Eingestellt von Michael Bailey Associates - Amsterdam
Gesuchte Skills: Support, Linux
Projektbeschreibung
THE KEY CHARACTERISTICS ARE
- Acting as voice and action party (re-active as well as pro-active) for the technical worker community when IT service failures impact their operations;
- Working face to face with, or remotely support technical workers to identify issues and new requirements in an early stage and prevent escalations;
- Advising users of the best possible use of the available infrastructure, specifically in the technical compute environment;
- Taking End-to-End ownership of problems affecting technical workers and acting collaboratively with other IT service areas to find resolution.
TECHNICAL SKILLS AND EXPERIENCE
- Proven knowledge/certification of Windows, RedHat Linux, NetApp Storage, EMC Isilon storage, HP RGS/Leostream, Microsoft Desktop, Active Directory, LDAP products;
- Proficient in Corporate, Industry and Professional Standards, Customer Service Techniques, Proficient in Function or Department Operations;
- Familiar with Customer Value Chain Concepts;
- Excellent customer interfacing experiences;
- Extensive troubleshooting and analytical skills, helicopter view;
- Ability to clearly identify various components of the services and reported issues;
- Highly customer focused/minded while possessing courage to resist always providing "quick fix";
- Ability to identify and pursue opportunities for service improvement;
- Demonstrated ability to operate successfully in regional and sometimes global environment;
- Ability to work independently and also as part of a regional/global team;
- Ability to develop and maintain strong relationships with business, other support teams and stakeholders;
- Excellent written
- Ability to clearly identify various components of the services and reported issues;
- Able to cope well with change and be adaptable to on/off boarding of new activities and services;
- Demonstrated ability to operate successfully in regional and sometimes global environment;
- Ability to work independently and also as part of a regional/global team;
- Able to develop and maintain strong relationships with all teams involved in the extended;
- Technical Computing related support ecosystem.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Projektdetails
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Einsatzort:
Amsterdam, Niederlande
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Projektbeginn:
asap
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Projektdauer:
2 Years
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges