Technical Support Specialist

For one of the biggest multinationals worldwide, we are looking for a Technical Support Specialist.

Location: Amsterdam. The duration of the contract will be 2 years.

The key characteristics are:

- Acting as voice and action party (re-active as well as pro-active) for the technical worker community when IT service failures impact their operations.
- Working face to face with, or remotely support technical workers to identify issues and new requirements in an early stage and prevent escalations.
- Advising users of the best possible use of the available infrastructure, specifically in the technical compute environment.
- Taking End-to-End ownership of problems affecting technical workers and acting collaboratively with other IT service areas to find resolution.

TECHNICAL SKILLS AND EXPERIENCE

- Proven knowledge/certification of at least Windows, RedHat Linux, NetApp Storage, EMC Isilon storage, HP RGS/Leostream, Microsoft Desktop, Active Directory or LDAP products.
- Excellent customer interfacing experiences.
- Extensive troubleshooting and analytical skills, helicopter view.
- Ability to clearly identify various components of the services and reported issues.
- Highly customer focused/minded while possessing courage to resist always providing "quick fix".
- Demonstrated ability to operate successfully in regional and sometimes global environment.
- Excellent writtenplease forward this email to them. If they are successfully placed at our client site, we will award you with £150.00 (180 Euros).

Thank you for your time and we hope to hear from you soon,

Regards

Michael Bailey International is acting as an Employment Business in relation to this vacancy.