Technical Support (Software Installation Support) Job

TECHNICAL SUPPORT (SOFTWARE INSTALLATION SUPPORT) needed for a CONTRACT opportunity with Yoh's client located in ROCHESTER, NY.

Please be aware that many of our positions require a security clearance, or the ability to obtain one.

THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:

- Enterprise level software support - Strong troubleshooting experience
- Software Licenses
- At least three years experience providing special software support to teams of engineers

WHAT YOU'LL BE DOING:

- Triage group requests
- Support all COTS software to include installation, troubleshooting, and upgrades using remote tools (internal Scripting tool, SCCM, IM and MSTSC)
- Lead software upgrade projects that affect multiple users by using Flexnet reports, ADUC, SCCM, and internal Scripting tool.
- Accountable to create and maintain all COTS software specific documentation
- Further develop and maintain written processes specific to his/her responsibilities
- Drive to reduce number of work requests through automation and report analysis
- Lead project to expand the divisional Software on Demand Web Site to other major sites
- Develop our Scripting support and service
- Strong Knowledge and Experience required:
- Windows 7 64bit
- Software management tools (SCCM, MSTC, ADUC, Flexnet)
- Remedy software or other asset and request tracking software

WHAT YOU NEED TO BRING TO THE TABLE:

- Associates Degree and three (3) years work experience (Bachelor's with five (5) years experience preferred)

IF THIS SOUNDS LIKE YOU, APPLY NOW!

RECRUITER: Patrick Lindsley

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WENTENG

Ref:

Enterprise: IT & Telecom