Technical Support Representative

Yoh has a contract opportunity for sever TECHNICAL SUPPORT REPRESENTATIVES to join our client in San Diego, CA.

Job Responsibilities:

- Provide Tier I technical support for designated proprietary software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications.
- Provide detailed and comprehensive incident documentation in Client's incident tracking database.
- Proper escalation of incidents to management.
- Agent works in an office environment.
- May, on a continuous basis, sit at desk for a long period of time.
- Frequently answer telephone and write or use a keyboard to communicate through written means. The noise level in the work environment is usually low to moderate.
- This position largely interacts with equivalent levels of personnel in the Service Center department and various levels of offsite employees in support of authorized software products and services.

Job Qualifications:

- Requires at least one (1) year of experience in a similar position.
- Strong problem solving and customer service skills are necessary.
- Solid working knowledge of PC based computer hardware and software required.
- Experience in a software development customer service environment is preferred.
- Strong oral and written communication skills and the ability to work independently are required to identify problems and implement solutions in a team relationship management environment.
- Troubleshooting Skills.
- Ability to Multitask.
- Follow up Skills.
- Ability to work under pressure.

J2W: INFOTECH

Tax Term: CON_W2

MONJOBJ2WNWIT

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Enterprise: IT & Telecom