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Technical Support Represenative

Eingestellt von Synergis

Gesuchte Skills: Support, Client

Projektbeschreibung

Our Fortune 500 client is working on new product that touches the consumer in the.physical* world. Given this product's nature, it has complex and unique customer service requirements. We are looking for someone extremely motivated to provide (and put process, support systems, standards into place that provide) the best customer experience and support to our users.
The product is still in its "early" days, so there are new customer questions, support issues and things that go wrong (sometimes very wrong!) everyday. Tackling them takes creativity, resourcefulness, patience, a positive attitude, extreme attention to detail, and quick thinking. This will mean writing detailed Standard Operating Procedures (SOPs), understanding and documenting the support needs of our customers, etc. The hours of this job may be non-standard at times in order to better handle customer support issues (particularly early on in the job), customer support is most needed during the afternoon and evening hours.

MINIMUM QUALIFICATIONS:

- BA/BS degree with a strong academic record (In lieu of degree, 4 years relevant work experience)

PREFERRED QUALIFICATIONS:

- 2 years of work experience in a front-line technical customer service role
- Excellent written and verbal communication skills
- Experience with wireless networks and technical troubleshooting
- Technical aptitude and forensic skills to identify and escalate product bugs
- Self-starter with ability to work on multiple initiatives at the same time; excellent project management skills
- Attention to detail with the ability to effectively multi-task

RESPONSIBILITIES:

- Respond to user emails and phone calls with confidence, knowledge and respect
- Identify and escalate customer trends and feature requests to leads
- Refine standard operating procedures to create consistency across team operations
- Coordinate resolutions to particularly tricky or complex issues
- Able to work on evenings, nights, or weekends, with a non-traditional or shifted schedule

For immediate consideration, please forward all resumes to (see below) or call.

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognitions by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named the Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 10 years. For more information about Synergis, please visit the company website.

Synergis is an Equal Opportunity/Affirmative Action employer.

Projektdetails

  • Einsatzort:

    Mountain View, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synergis