Technical Support Project Engineer

Urgent Requirement - Technical Resources are looking for a Technical support project engineer.

Scope of Work

Electrical Devices & Systems (ED&S) is a $400 million global division of Environmental Combustion & Controls (ECC) providing a broad portfolio of leading branded products in electrical wiring devices, circuit protection, cable management and chimes.

We are seeking an experienced engineer to provide a complete technical support/sales service to all internal and external customers. This role provides technical product information, selection and installation advice, complaint and fault finding service along with project services such as estimating, system layout and commissioning

General functions and responsibilities:
Design and/or estimate ED&S product layouts to generate quantity &/or value for particular building projects. Maintain the quotation database and provide accurate, clear and concise records/reports. Where applicable provide customer support at their premises, accompanying & liaising with, members of the Sales Force.
Monitoring and accessing product quality/performance to provide fault-finding assessment and maintain complaints database manage customer returns & warranty claims
Provide technical support/consultation to external & internal customers -Product specification, standards, alternatives, regulations -Post-sales SYSTEM programming and commissioning
Maintain the efficient operation of the Technical Services Helpline, written, verbal correspondence & site visit as appropriate/instructed
Maintaining complete, clear, concise & accurate historical records for all activities, take ownership of issues
Support/cover TSSD projects Engineers/Design service to include Special product development as required.
Use expertise to support NPI/Product projects as required
Administer non-catalogue spare parts and obsolete product policy and procedure, maintaining clear concise records for each transaction for liability purposes
Assist internal departments with technical advice & support (e.g. proof reading marketing material, brochures & instruction leaflets)
Adopt/implement the Honeywell 5x Initiatives, 12x Behaviours and Code of Conduct
Achieve & maintain individual & department performance targets
Complete assigned training tasks to maintain/update/ensure current product, standards, regulation knowledge

Hours of Work- 37 per week

Location - Basildon - London

Rate of Pay - 15-20 per hour