Technical Support Officer - Citrix

THE SUCCESSFUL CANDIDATE WILL PROVIDE THE FOLLOWING SERVICES;

- Work under limited direction from the Director and align operational activities to the strategic direction of the branch, division and group
- Lead delivery against the operational, service plans and work plans and be responsible for allocated technical, project or supervisory objectives
- Respond to support requests, managing customer expectations within an operational level agreement
- Develop and update operations and configuration standards, procedures and designs.
- Provide or co-ordinate skills transfer to other support staff.
- Perform other IT related tasks as directed.

TO BE SUCCESSFUL YOUR SKILLS AND EXPERIENCE WILL FOCUS ON THE FOLLOWING;

- Extensive experience supporting Citrix technologies including XenApp, NetScaler, Edgesight Monitoring, Storefront and delivery in an enterprise multi-tenant environment.
- Strong support skills across the full Windows stack including, Operating System administration, Monitoring, Patch Management, Active Directory, Exchange, SQL, DNS/DHCP, DFS.
- Experience working in an ITIL aligned environment with focus on incident, problem, service request and change management.

Interested would like to hear more, please 'Apply Now' or contact Chris Bennie quoting job reference # 61377