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Technical Support Manager
Eingestellt von Damco Solutions
Gesuchte Skills: Support, Css
Projektbeschreibung
JOB TITLE: MANAGER TECHNICAL SUPPORT TEAM EMEA
LOCATION: BUDAPEST, HUNGARY
DURATION: CONTRACT
We are looking for someone passionate about customer service (both internal and external customers). If you love building teams, inspiring performance, teaching new skills, and solving problems, keep reading! Position reports to the Sr. Manager, Technical Support, Client's Cloud Systems and Solutions.
ROLE OBJECTIVES
- Managing issue escalations, working with CSS account managers, employees and outside partners to find timely resolution.
- Conducting reviews on in-process tickets to confirm accurate technical execution, timely handling, and superior customer service.
- Leading departmental initiatives for new programs and solutions to enhance CSS service offerings and customer service.
- Engaging in periodic 1-1 sessions with direct reports and establishing goals & objectives, ensuring both employee and company needs are being met.
- Working with senior management to ensure consistent performance and messaging to a growing international support team and solution offerings.
ROLE REQUIREMENTS
- Good experience managing a technical support organization.
- Knowledge and experience in cloud-based service solutions.
- Strong experience in a role involving direct customer contact (internal and external customers).
- Strong understanding of Client Server software, networking components, server architectures, performance bottlenecks, network infrastructures.
- Ability to manage multiple projects simultaneously.
- Microsoft Office competency: Word, Excel and PowerPoint.
- Experience with Google Docs/GMail, Jive and Salesforce.com
- Degree/Diploma in Business Administration complemented by relevant work experience.
- Proven Leadership ability.
LOCATION: BUDAPEST, HUNGARY
DURATION: CONTRACT
We are looking for someone passionate about customer service (both internal and external customers). If you love building teams, inspiring performance, teaching new skills, and solving problems, keep reading! Position reports to the Sr. Manager, Technical Support, Client's Cloud Systems and Solutions.
ROLE OBJECTIVES
- Managing issue escalations, working with CSS account managers, employees and outside partners to find timely resolution.
- Conducting reviews on in-process tickets to confirm accurate technical execution, timely handling, and superior customer service.
- Leading departmental initiatives for new programs and solutions to enhance CSS service offerings and customer service.
- Engaging in periodic 1-1 sessions with direct reports and establishing goals & objectives, ensuring both employee and company needs are being met.
- Working with senior management to ensure consistent performance and messaging to a growing international support team and solution offerings.
ROLE REQUIREMENTS
- Good experience managing a technical support organization.
- Knowledge and experience in cloud-based service solutions.
- Strong experience in a role involving direct customer contact (internal and external customers).
- Strong understanding of Client Server software, networking components, server architectures, performance bottlenecks, network infrastructures.
- Ability to manage multiple projects simultaneously.
- Microsoft Office competency: Word, Excel and PowerPoint.
- Experience with Google Docs/GMail, Jive and Salesforce.com
- Degree/Diploma in Business Administration complemented by relevant work experience.
- Proven Leadership ability.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Sonstiges