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Technical Support Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client

Projektbeschreibung

TIER I TECHNICAL SUPPORT (MS EXCHANGE/OUTLOOK ) needed for a CONTRACT opportunity with Yoh's FINANCIAL SERVICES CLIENT located in SAN DIEGO, CA.

TOP SKILLS YOU SHOULD POSSESS:

- Tier I technical support experience
- REBUILD AND MANAGE MICROSOFT OUTLOOK EXCHANGE EMAIL ACCOUNTS
- Incident documentation
- Experience with mobile device help

WHAT YOU'LL BE DOING:

- Provide Tier I technical support for designated proprietary CLIENT'S software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications.
- REBUILD AND MANAGE MICROSOFT OUTLOOK EXCHANGE EMAIL ACCOUNTS
- Tier I technical support will provide detailed and comprehensive incident documentation in CLIENT'S Financials Siebel incident tracking database.
- Proper escalation of incidents to management.

WHAT YOU NEED TO BRING TO THE TABLE:

- AT LEAST ONE TO TWO (1 - 2) YEARS IN A TIER 1 TECHNICAL SUPPORT OR HELPDESK ROLE
- Excellent simple to moderate troubleshooting skills
- Excellent follow up skills
- Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment is preferred.

IF THIS SOUNDS LIKE YOU, APPLY NOW!

RECRUITER: Gomathi Balachandramani (GOMES)

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECHJ2WBRSDIEGO

Ref:

Branch: IT & Telecom

Projektdetails

  • Einsatzort:

    San Diego, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh