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Technical Support Job
Eingestellt von Yoh
Gesuchte Skills: Support, Client
Projektbeschreibung
TOP SKILLS YOU SHOULD POSSESS:
- Tier I technical support experience
- REBUILD AND MANAGE MICROSOFT OUTLOOK EXCHANGE EMAIL ACCOUNTS
- Incident documentation
- Experience with mobile device help
WHAT YOU'LL BE DOING:
- Provide Tier I technical support for designated proprietary CLIENT'S software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications.
- REBUILD AND MANAGE MICROSOFT OUTLOOK EXCHANGE EMAIL ACCOUNTS
- Tier I technical support will provide detailed and comprehensive incident documentation in CLIENT'S Financials Siebel incident tracking database.
- Proper escalation of incidents to management.
WHAT YOU NEED TO BRING TO THE TABLE:
- AT LEAST ONE TO TWO (1 - 2) YEARS IN A TIER 1 TECHNICAL SUPPORT OR HELPDESK ROLE
- Excellent simple to moderate troubleshooting skills
- Excellent follow up skills
- Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment is preferred.
IF THIS SOUNDS LIKE YOU, APPLY NOW!
RECRUITER: Gomathi Balachandramani (GOMES)
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Tax Term: CON_W2
J2W: INFOTECHJ2WBRSDIEGO
Ref:
Branch: IT & Telecom
Projektdetails
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Einsatzort:
San Diego, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges