Technical Support IBM Collaborative Lifecycle Management (CLM)

TECHNICAL SUPPORT IBM COLLABORATIVE LIFECYCLE MANAGEMENT (CLM)

The Technical Support IBM Collaborative Lifecycle Management (CLM) will be responsible for troubleshooting issues with IBM RATIONAL, in particular COLLABORATIVE LIFECYCLE MANAGEMENT (CLM) and will need a strong ability to diagnose and troubleshoot complex cutting edge systems and technical configuration in an English speaking environment.

PRIMARY RESPONSIBILITIES WILL INCLUDE:

- Providing day-to-day contact and actively seeking and documenting resolution to problems with designated products and service lines;
- Investigating, diagnosing and analysing technical problems;
- Interfacing with internal technical and customer service personnel;
- Tracking open incidents and driving towards timely resolution based on goals;
- Working with development engineers to diagnose problems and identify corrective actions;
- Reviewing and updating knowledge base and technical support documentation to reflect current technical information on product.

REQUIRED SKILLS/EXPERIENCE:

- Graduated in Computing Science/technical studies;
- GOOD SPOKEN AND WRITTEN ENGLISH AND FRENCH
- Good communication skills;
- Knowledge of the software development process: requirements management, source code management, defect management and software testing, Eclipse or Microsoft Visual user interfaces.
- Knowledge of Application or web Servers (Apache, Tomcat, WebSphere)
- Computer network basics;
- Database basics;
- Problem-solving abilities;
- Ability to work in a team.

NICE TO HAVE:

- Working knowledge of Eclipse;
- Working knowledge of Linux
- Knowledge of German, or other European languages.