Technical Support Engineer with MAC OS. (m/w)

Our client is a multinational market-leading Internet giant. For their German offices in Berlin we have an interesting opening for a Technical Support Engineer with MAC OS.

Task Description:

- Troubleshoot/resolve complex issues in a global support environment and provide appropriate follow-up
-Troubleshoot/resolve and or escalate AV issues and or escalate network connection issues
-Setup and support mobile devices including Android and iPhone
-Endpoint management of Apple/Windows/Redhat/Ubuntu/Linux ecosystems
-Administer user accounts and VoIP phones
-Ability to configure, upgrade, and relocate ecosystem software and print devices
-Desk side support for employees who require immediate attention
-Perform software and hardware configuration across several platforms
-Document all incidents and requests with detail, accuracy for both accurate metrics and to help build a rich IT knowledge base

Required Skills:

-MAC OS and Windows hardware and desktop installation and support skills
-Experience with supporting Audio Visual (AV) or Video Conferencing equipment and technologies
-Very good English
-German is a bonus but not essential
-Willingness to travel occasionally

If you are interested and available immediately, please do send us your updated CV, your availability and your hourly rate (all-in) for Berlin.

Should you have any questions, please feel free to contact me and quote the reference number: 308976

Mrs Chiara Carl

[email protected]

Tel.: +49 (0) 89 839306-21