Technical Support Engineer Testing Tools

Technical Support Engineer for Testing Tools

IBM Rational

Language: English and German or French

Location: Amsterdam

Job description:

The Rational brand has its main EMEA (Europe, Middle-East and Africa) technical support organisation based in Amsterdam. From this location, all of EMEA is being serviced on the support of the Rational software development products. In this international environment, we are regularly looking for new skilled support engineers. Currently, we a vacancy for supporting testing products within the Rational software range.

It is the task of the Support Engineer to troubleshoot and help customers find workarounds for problems or issues they encounter with Rational tools. The engineer escalates to development where necessary or to reproduce customer issues in order to file defects. Documentation of customer issues and the writing of technical notes on resolutions or workarounds is an essential aspect of the job.

Skills:

Rational products are officially supported in English, German and French. Being a fluent speaker and writer in English and either in German or French is one of the selection criteria for this job. For this position German is preferred over French.

Technical:

Our ideal candidate has a great love for software technology. He/she has acquired skills as a software developer, designer, or software professional or alternatively has the basic skills in order to be able to grow into one of these areas.

We expect that a candidate will need the following technical skills in order to be successful:

Educated to degree level;

> 2 years experience in Information Technology preferably specialized in software programming;

Windows administration knowledge (registery, security) required;

TCP/IP protocol knowledge required;

HTTP knowledge required;

Basic Java skills required;

GUI testing experience

Knowledge of RFT, RPT or RQM strongly preferred;

Experience with Kepner-Tregoe Resolve method is preferred.

Support:

This should be firmly Embedded in your character. The desire to help and not give up before a solution has been found is of paramount importance. Committed to customer satisfaction, dedicated to service. Having excellent communication skills is essential

Engineer:

You think in innovative ways and are focused on solutions. You work in a structured way and document progress in a way others will understand. You will identify bugs and develop effective workarounds so that our customers will be back in at the earliest possible time.

Marianne Bekke

MBA Recruitment ConsultantMichael Bailey International is acting as an Employment Business in relation to this vacancy.