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Technical Support Engineer/Service/Maintenance - Electrical

Eingestellt von CPS Group (UK) Ltd

Gesuchte Skills: Support, Engineering, Engineer

Projektbeschreibung

Contract Technical Support Engineer/Maintenance Engineer/Service Engineer/Electrical Support.

Key: Technical product support, industrial Controls, PLC's, electrical, faultfinding, commissioning, maintenance

Duration: Initially 6 months

Location: West Midlands

We are currently looking to recruit a Technical/Electrical Support Engineer for our prestigious client.

Role:
1) Provide technical and application support as well as faultfinding and commissioning assistance to all internal and external customers.
2) Work with the sales teams to develop new business.
3) Liaise with the product activities, after-sales, Marketing and the Call Centre to resolve any new or outstanding issues.
4) Work to achieve a high level of customer service and where applicable help to build a class leading knowledge database.

Responsibilities

Pre-sales technical support to customers on the following primary products areas:
* Industrial control product ranges
* Detection products
* PLC and Software products

To provide advanced technical support on the following:
* Variable speed drives
* Automation products
* LV Distribution products
* Faultfinding assistance to customers during breakdown situations
* Manage the escalation of Cases to Expert level within the set KPI's.
* Develop and maintain relationships with other technical departments both at advanced level and expert level - Globally.
* Manage the customer warranty policy by establishing if a customer's product is faulty or has failed due to miss-application
* Visit customer's sites when requested, to investigate product issues.
* Gather information on Distributors as to why they have called and an assessment as to the validity of the call and the competence of the caller, identifying any training requirements

Qualifications/Experience

Essential:
* ONC/HNC in Electrical Engineering or an equivalent qualification
* Computer Literate
* Site Experience of using Electronic or electrical products
* Minimum 3 years of industrial engineering experience
* Well developed interpersonal skills, written and verbal
* Excellent Time Management Skills
* Ability to work well within a team

Desirable:
* Degree in Electrical Engineering or related discipline
* Good level of commercial acumen

Please call Mark Brereton for more info.

CPS Group (UK) Ltd is acting as an Employment Business in relation to this vacancy.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CPS Group (UK) Ltd