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Technical Support Engineer (Redknee Experience Essential) (Italy)
Eingestellt von Consol Partners
Gesuchte Skills: Support, Engineer
Projektbeschreibung
Technical Support Engineer
- Technical Support (1st Level) experience with Redknee Products. Ideally someone who has been a Redknee employee or currently working with Redknee.
- Support provided to Telecom Operator.
- Well versed with Telecom Operator network & process.
Job scope:
- Accept incoming calls/tickets for first level support (surveillance and first low level investigation)
- Can be required to be on call at any point 24 hours a day/7 days a week/365 days a week.
- Respond/start working on the problem within 30min after call out
- Investigate the reported problem on 2nd and 3rd level.
- In case, HW seems to be the problem, involve HW-maintenance supplier immediately. HW-maintenance supplier (not part of your scope) will exchange faulty HW
- Technical Support (1st Level) experience with Redknee Products. Ideally someone who has been a Redknee employee or currently working with Redknee.
- Support provided to Telecom Operator.
- Well versed with Telecom Operator network & process.
Job scope:
- Accept incoming calls/tickets for first level support (surveillance and first low level investigation)
- Can be required to be on call at any point 24 hours a day/7 days a week/365 days a week.
- Respond/start working on the problem within 30min after call out
- Investigate the reported problem on 2nd and 3rd level.
- In case, HW seems to be the problem, involve HW-maintenance supplier immediately. HW-maintenance supplier (not part of your scope) will exchange faulty HW
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges