Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Technical Support Engineer (m/f)

Eingestellt von Hays aus Mannheim, Universitätsstadt

Gesuchte Skills: Support, Engineer

Projektbeschreibung

- Technical support engineer to identify and undertake the technical support requirements for a global secure communication solution.
- Work with the development team to identify the support requirements for the solution, and create appropriate documentation to enable delivery of 1st, 2nd and 3rd level support.
- Be responsible for providing support during the pilot phase, as well as training up 1st and 2nd level support teams.
- Supporting the software deployment (set-up and configuration) on UNIX-like systems and creation of Key-Operations documentation.
- Additional tasks are to handle the communication to UAT groups, handling of system account/configuration requests and tracking.
- Technical: Outlook, Windows, Active Directory, UNIX/Linux, Java EE, C++, Apache, Web-technologies
- Security: Knowledge or awareness of about S/MIME, PGP and STARTTLS

, experience in or awareness of trust management (certificate authorities, public key infrastructures) would be an advantage - Analysis: Understanding of end-user behaviour
- Strong communication skills
- Good written and spoken English and German
- Experience in writing support documentation
- Training of support staff

Weitere Qualifikationen: Software tester, Helpdesk/support

Projektdetails

  • Einsatzort:

    Hesseneck, Deutschland

  • Projektbeginn:

    asap

  • Projektdauer:

    3 MM++

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays

  • Straße:

    Willy-Brandt-Platz 1-3

  • Ort:

    68161 Mannheim, Universitätsstadt, Deutschland