Technical Support Engineer (German Language is a must)

Primary responsibilities will include:
Providing day-to-day customer contact and actively seeking and documenting resolution to customer
problems with designated products and service lines;
Investigating, diagnosing and analysing technical problems reported by customers;
Interfacing with internal technical and customer service personnel;
Tracking open incidents and driving towards timely resolution based on goals and follow-up with customers;
Working with development engineers to diagnose problems and identify corrective actions for customers;
Reviewing and updating knowledge base and technical support documentation to reflect current technical information on product.

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice ). By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.