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Technical Support Engineer for IBM CLM Solutions - Netherlands

Eingestellt von Infoplus Technologies UK Ltd

Gesuchte Skills: Support, Engineer

Projektbeschreibung

Technical Support Engineer for IBM CLM solutions - Netherlands, Technical Support Engineer for IBM CLM solutions - Netherlands

2. RESPONSIBILITIES:

The engineer will be responsible for troubleshooting customer issues with IBM RATIONAL 1, in particular the CLM SOLUTIONS 2  and will need a strong ability to diagnose and troubleshoot complex cutting edge systems and technical configuration in an English speaking environment.

Primary responsibilities will include:
- Providing day-to-day customer contact and actively seeking and documenting resolution to customer problems with designated products and service lines;
- Investigating, diagnosing and analysing technical problems reported by customers;
- Interfacing with internal technical and customer service personnel;
- Tracking open incidents and driving towards timely resolution based on goals and follow-up with customers;
- Working with development engineers to diagnose problems and identify corrective actions for customers;
- Reviewing and updating knowledge base and technical support documentation to reflect current technical

information on product.

3. Required:
- Graduated in Computing Science/technical studies;
- Good spoken and written English;
- Good communication skills;
- Skills in Java/C++, C# or .NET programming skills;
- Knowledge of object-oriented design;
- Computer network basics;
- Database basics;
- Working knowledge of source control systems;
- Problem-solving abilities;
- Ability to work in a team.

4. Nice to have:
- Working knowledge of Eclipse;
- Working knowledge of application Servers (Tomcat, WebSphere);
- KNOWLEDGE OF FRENCH, GERMAN OR OTHER LANGUAGES.

Projektdetails

  • Einsatzort:

    Amsterdam, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Infoplus Technologies UK Ltd