Technical Support Engineer (6 Month Contract)

Technical Support Engineer (6 month contract)

WORKING LOCATION: READING

COMPANY BACKGROUND

Samil Power Co,. Ltd is one of the market leaders in the grid-tied inverters in China. Samil Power has a first-class production facilities and international R&D team in China. Its core business is to provide various high-quality and reliable grid-tied solar inverters and energy system solutions to meet the consistently increasing needs of global energy. Samil Power has offices in Beijing, Shenzhen, Wuxi, Suqian, Sydney, Reading, Milan and Munich. By capitalising on its state of the art technology, the Company has achieved certifications and recognition on its products in global markets.

Samil Power has grown from a humble beginning of less than 10 employees in 2008 to the current staff strength of 600+ employees. Without its key asset - People, the Company would not be able to achieve its strong financial performance as well as gaining market share in the Renewable Energy Industries. As part of our strategic expansion plan into the European and US markets, we have established our first overseas European subsidiary office in Munich, Germany in mid 2010. In late December 2011, the Company has set up subsidiary offices in Milan, Italy and in Reading, the UK respectively.

ROLE SUMMARY

Reporting to the Technical Manager, the primary role is to account for all technical support issues for customers related to the inverters, which includes phone support to installers and customers, troubleshooting, managing all aspects of warranty obligations, generating service reports and addressing customers' enquiries in a professional manner. The role may also require occasional site visits.

JOB DESCRIPTION

- Provide support to installers and generate analysis reports.
- Provide technical support to customers on all technical issues.
- Document product issues and forward to internal colleagues for solutions and learning purpose.
- Undertake software upgrades, service and maintenance of inverters at the office, warehouse and installation sites.

REQUIREMENTS

- Up to date Electricians qualifications.
- Excellent spoken and written communication.
- Relevant experience in the PV industry will be an advantage.

PERSONAL ATTRIBUTES

- Excellent interpersonal skills and problem solving ability.
- Customer oriented person.
- Able to work in an international team (Asia, Europe).
- Ability to work on multiple projects.

For interested applicants, kindly forward a detailed copy of your resume to -