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Technical Support Engineer

Eingestellt von Damco Solutions

Gesuchte Skills: Engineer, Support, Engineering

Projektbeschreibung

JOB TITLE: LEVEL 2 TECHNICAL SUPPORT ENGINEER
LOCATION: BUDAPEST, HUNGARY
DURATION: CONTRACT

ROLE OBJECTIVE
The Level 2 Technical Support Engineer ales works with local sales and marketing teams to help define local cloud environment and to develop existing and new accounts, forming relationships at the most senior engineering and technical levels at our customers, and help the customer explore and commit Client as an attractive partner in cloud storage solutions.

ROLE RESPONSIBILITIES
Diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings.
Managing multiple customer cases simultaneously, ensuring all case-related information and activities are accurately documented, and providing timely progress updates to customers and account managers to maintain service level agreements.
Making business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed.
Working with Tier 2 engineers, senior management, development and product management teams on technical escalations and product design.
Assisting customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of time.
Creating documentation usable by technical and non-technical customers.
Configuring various server and Workstation Operating Systems (Windows, Linux, IBMi, UNIX, OS X) and software applications (Exchange, MS SQL, Sharepoint, Oracle) in test environments to reproduce customer situations and issues.

ROLE REQUIREMENTS
Strong experience administering or supporting MICROSOFT WINDOWS SERVERS.
Working knowledge of Back End application operations and administration (storage groups, replication, backup and recovery) of MICROSOFT EXCHANGE 2007 and above.
Working knowledge of Back End application operations and administration (storage groups, replication, backup and recovery) MICROSOFT SQL 2005 and above.
Working knowledge of Back End operations and administration of VMWare ESX and/or Microsoft Hyper-V.
Working knowledge of industry-leading backup and disaster recovery software.
Ability to respond to customers in writing and over the phone with a high degree of professionalism and accuracy.
Willingness to work a flexible shift, which may include evenings and/or weekends.
The ability to participate in an on-call rotation required.

PREFERRED SKILLS:
Bachelor's degree.
Familiarity with OpenStack.
Familiarity with OS X, IBMi/iSeries, HPUX, AIX, Sun Solaris, Red Hat, SUSE and CentOS operating systems.
Familiarity with Microsoft Azure Cloud platform.
Technical certifications.
French and/or German language skills
Salesforce experience a plus.

Projektdetails

  • Einsatzort:

    Budapest, Ungarn

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Damco Solutions