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Technical Support Engineer

Eingestellt von Hydrogen Group

Gesuchte Skills: Support, Engineer

Projektbeschreibung

TECHNICAL SUPPORT ENGINEER

DURATION: 1 Year (Full time offer thereafter)

LOCATION: Amsterdam, Netherlands

START DATE: Early June 2014

RATE: €325

My client is looking for a technical Support Engineer to provide long term technical support to their customers across EMEA. You will be located within the support centre located in Amsterdam, Netherlands. You will receive significant training throughout this time and the OFFER OF A PERMANENT POSITION at its close.

Key Requirements:

- Providing day-to-day customer contact and actively seeking and documenting resolution to customer problems with designated products and service lines;
- Investigating, diagnosing and analysing technical problems reported by customers;
- Interfacing with internal technical and customer service personnel;
- Tracking open incidents and driving towards timely resolution based on goals and follow-up with customers;
- Working with development engineers to diagnose problems and identify corrective actions for customers;
- Reviewing and updating knowledge base and technical support documentation to reflect current technical information on product.

Technical Requirements:

- Having graduated in computing science/technical studies or equivalent.
- Fluency in English and French
- Knowledge of the software development process: requirements management, source code management, defect management and software testing, Eclipse or Microsoft Visual user interfaces.
- Experience of application or web Servers (Apache, Tomcat, WebSphere)
- Understanding of computer network basics
- Understanding of database basics

Added Extras:

- Knowledge of eclipse
- Working knowledge of Linux
- German language skills.

Projektdetails

  • Einsatzort:

    Amsterdam, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    12 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hydrogen Group