Technical Support Engineer

RESPONSIBILITIES:

You are a strong team player but also a strong individual who can independently, and in a team, efficiently resolve client issues.

You have a passion for troubleshooting and helping clients find workarounds for problems or issues they encounter with our tools; you know when to escalate to development and you can duplicate client issues for filing defects. You like to write accurate documentation of known issues and workarounds for internal and external publication.

Your daily job will involve the analysis of customer issues on a wide range of Modeling, Java, Java EE, Semantic Web or C++ technologies, using multiple Eclipse-based development environments. You will be troubleshootingRational Software Architect Design Manager deployed to TOMCAT and IBM WEBSPHERE APPLICATION SERVER.

You will deal with integrations with other products such as IBM RATIONAL CLEARCASE, CVS, RATIONAL TEAM CONCERT, RATIONAL REQUIREMENTS MANAGEMENT, RATIONAL QUALITY MANAGER (and other Collaborative Lifecycle Management offerings, see: jazz.NET). You will leverage the knowledge of a large technical community in IBM by collaborating with engineers from different business units to bring integration issues to timely resolution. You will manage critical situations with large customers and you will discuss complex problems with IBM senior developers.Michael Bailey International is acting as an Employment Business in relation to this vacancy.