Technical Support (Email Configuration) Job

TECHNICAL SUPPORT (EMAIL CONFIGURATION) needed for a CONTRACT opportunity with Yoh's client located in SAN DIEGO, CA.

TOP SKILLS YOU SHOULD POSSESS:

- MS Outlook skills
- Strong email configuration and or migration experience
- Technical Support
- ABILITY TO PASS CRIMINAL BACKGROUND AND DRUG TEST SUBJECT TO EMPLOYMENT

WHAT YOU'LL BE DOING:

- Technical Support (email configuration) will Provide Tier I technical support for designated proprietary software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications.
- CONFIGURE CLIENTS OUTLOOK TO POINT TO CLIENT'S EXCHANGE SERVERS
- Technical Support (email configuration) will Follow up with users to ensure that their email migration is seamless
- Technical Support (email configuration) will Configure users cell phones (iPhone/Android), tablets, and laptops.
- Provide detailed and comprehensive incident documentation in Siebel incident tracking database.
- Proper escalation of incidents to management.

WHAT YOU NEED TO BRING TO THE TABLE:

- Requires at least one year of experience in a similar position.
- MUST HAVE STRONG email configuration and or migration experience
- Troubleshooting Skills.
- Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment preferred.
- EXPERIENCE WITH MOBILE DEVICES

WE ARE HIRING. APPLY NOW!

RECRUITER:Gomathi Bala (Gomes)

Yoh, a DayJ2W: ENG; J2W: PROF

TAX TERM: CON_W2J2WBRSDIEGO

Ref:

Branch: IT & Telecom