Technical Support & Deployment Manager

For our client in Basel we are looking for a TECHNICAL SUPPORT & DEPLOYMENT MANAGER for a 6-MONTH contract.

DURATION: 02/07/2018 TILL 31/12/2018 (EXTENSION PLANNED)

LOCATION: BASEL

WORKLOAD: 100%

We are looking for a number of roles to support the Pharma Research and Early Development (pRED) Digital Biomarker program. 

TASKS AND RESPONSIBILITIES:
a) Technical support:
- Manage 2nd-line/technical customer support for CROs, study coordinators and physicians related to remote patient monitoring solutions that are used in clinical studies
- Establish and document scalable support processes across clinical studies, including preparation of training materials

b) Deployment management:
- Plan deployment workflows and logistics
- Manage device deployments
- Plan equipment demand and provide input to purchasing process

MUST HAVES:
- 3+ years of IT project experience
- 3+ years of similar experience highly preferred (technical support, deployment management)
- Customer and/or technical support experience
- Capable of combining project and operational work
- Skilled with technology
- Ability to work independently
- Ability to plan work ahead and manage and direct execution by others
- Quality mindset and attention to detail
- Process-oriented but still flexible
- Native/fluent-English speaker or equivalent (written and spoken)

NICE TO HAVES:
+++ Logistics support experience
+++ Pharmaceutical industry experience
+++ Mobile Device Management experience
+++ Project-based work experience within the area of clinical development
++ Good German skills, written and spoken

For further details please contact Beata Arciszewska:
email: (see below)