Technical Support Consultant

RESPONSIBILITIES

- Perform client services support activities relating to designing, building, testing, implementing and maintaining solution, products and services across nuclear fleet.
- Support Remedy, Help Desk Ticket and Request for Services closure; must be familiar with concepts of tool based help desk tickets.
- Create Rebuild/upgrade user PCs; Configure new user PCs, requiring interaction or teaching.
- Load standard desktop software, site-specific applications, and non-standard software.
- Test standard and non-standard hardware and software.
- Test and support technology implementations/upgrades.
- Perform, manage, and document PC refresh/infrastructure service activities in support of life cycle planning and technology upgrades.
- Support fleet-wide purchase/vendor services, in support of the nuclear sites and corporate locations, as required.
- Set up, configure, and troubleshoot wireless devices (cell phone/data device), including the assignment, deployment, and asset tracking of wireless devices (pager, cell phone, data device, radio).
- Troubleshoot software, hardware, and network issues.
- Own aspects of Asset Tracking and Metrics for nuclear fleet.

SKILLS
Experience troubleshooting IBM hardware including, desktop and laptop computers will be required.
Two to four (2 - 4) years of relevant experience required; Microsoft and/or A+ certifications required. Must have appropriate technical skills in hands on support of PC hardware and software, troubleshooting, quality assurance testing, Virtual Desktops, Windows XP/7, Active Directory, MS Office Suite of Tools, Remote Access/VPN Clients, Security encryption tools, Attachmate/Mainframe, SMS package development and staging, PC imaging/ghosting and patching, basic networking and server knowledge and experience. MS Access skills a plus.
Ability to be able to lift up to 40 lbs of equipment needed. Excellent communication and troubleshooting skills a must.

Synectics is an Equal Opportunity Employer.