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Technical Support Analyst (Level II)

Eingestellt von Yoh

Gesuchte Skills: Support, Client, Network

Projektbeschreibung

Yoh has a six to nine (6 - 9) MONTH CONTRACT OPPORTUNITY for TECHNICAL SUPPORT ANALYST (LEVEL II) to join our client in Phoenix, AZ.

NOTE:
- Call center environment.
- NEED STRONG LEVEL 2 AND SOME LEVEL 3 TECHNICAL SUPPORT EXPERIENCE.

JOB RESPONSIBILITIES:
- PERFORMS A BROAD-SPECTRUM OF ONSITE AND REMOTE MICROSOFT WINDOWS SERVER, NETWORK, AND PC-RELATED END USER SUPPORT TO A DEFINED REGION OF THE WM CORPORATE ENVIRONMENT (including new technology roll-outs and deployments, 1st and 2nd level troubleshooting, break-fix, and preventive maintenance).
- PROVIDES BETA TEST SOFTWARE PACKAGES and Images while providing comprehensive feedback.
- PERFORMS PRODUCTION SUPPORT (STRONG LEVEL 2 AND SOME LEVEL 3) at field-based locations, following approved IT Guidelines.
- TECHNICAL SUPPORT ANALYST (LEVEL II) Provides input to Area management in regard to IT system functioning, such as equipment needs, software needs and interconnectivity. Ensures software license compliance.
- TECHNICAL SUPPORT ANALYST (LEVEL II) Attends management meetings in assigned Area and provides interface with management regarding IT system functioning.
- Provides timely and accurate time and incident reporting to management, by utilizing the approved reporting software and procedures.
- Assists with BETA testing of software packages and/or Image releases.
- ASSISTS IN THE EXECUTION OF ALL TESTING ACTIVITIES AND PROVIDING TEST DATA AS REQUIRED FOR ALL TESTING (USER ROLES AND SCOPES, DUMMY DATA, ETC.).
- Acts as a liaison between the end-user and Level 3 support for Client's proprietary business applications.
- TECHNICAL SUPPORT ANALYST (LEVEL II) performs deployment and turn-up activities as required by the business.
- Involves end users in processes of change to enhance "buy in" and usability of final product. Provides 24x7 on call support as required.

JOB QUALIFICATIONS:
- Bachelor's Degree in Computer Science, MIS, Business Administration or similar area of study.
- Preferred: Microsoft and/or CompTIA certifications.
- Intermediate knowledge or skills in the majority of the following is required: Demonstrated proficiency in Computer/software installation, maintenance, configuration, and trouble-shooting skills.
- Understand and deliver basic non-complex to medium complex solutions.
- Knowledge of networking components.
- Familiarity with standard software, including enterprise applications (COMPASS, Fastlane, etc.).
- Knowledge of telephony systems and wireless devices (blackberry devices, air cards).
- Internet Browser application troubleshooting and break-fix experience. Working knowledge of a range of diagnostic utilities.
- Experience with remote support of computer hardware and trouble ticket tracking software.
- Keen attention to detail, strong organization skills, ownership and accountability.
- Ability with server support, including backup/restoration methods, troubleshooting, and problem resolution.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Gomes (Gomathi Bala)

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading staffing solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2J2WBRPHX

Ref:

Branch: IT & Telecom

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

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