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Technical Support Analyst Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client

Projektbeschreibung

TECHNICAL SUPPORT ANALYST needed for a LONG TERMMULTI-YEAR CONTRACT opportunity with Yoh's client located in Bothell, WA.

WHAT YOU'LL BE DOING:

- Troubleshooting technical issues related to an enterprise-sized E-commerce website
- Liaising with technical teams to find problem resolution
- Managing a ticket queue of technical issues to troubleshoot
- Building, maintaining, and testing online sites that support B2B eCommerce initiative.
- Achieving 95% or better accuracy on the first touch on new site builds and maintenance/update requests.
- Maintaining customer satisfaction by adhering to stated SLAs and other variables affecting deliverables to accurately set customer expectations.
- Researching and responding to inquiries regarding eCommerce profiles, functionality & general content in a timely manner.
- Representing the organization as SMEs for the eCommerce platform and its internal support tools.
- Training new team members on their functionality.
- Enhancement of existing or future applications to assist the organization with its overall goals and objectives by suggesting, troubleshooting and/or testing new ideas and initiatives.
- Proactively managing content and profiles to reduce recurrence of customer effecting outages and escalations.
- Assisting with additional projects as necessary.

WHAT YOU NEED TO BRING TO THE TABLE:

- Experience with technical troubleshooting
- Experience troubleshooting tickets on a queue
- Ability to analyze pain points to come to a resolution

WHAT'S IN IT FOR YOU?

Join a tenured team working for a fantastic manager who promotes growth from within.Gain high profile enterprise E-commerce experience while learning about the organization from the inside out.

OPPORTUNITY IS CALLING, APPLY NOW!

RECRUITER: Mindy Fineout  

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. If you are an individual with a disability and you require an accommodation in the application process, please email.

J2W: HC

MONJOBJ2WBRSEA

Ref:

Branch: IT & Telecom

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh