Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Technical Support Analyst III

Eingestellt von Yoh

Gesuchte Skills: Support, Client, Sql, Oracle

Projektbeschreibung

Yoh has a (1) year plus contract opportunity for a TECHNICAL SUPPORT ANALYST III (WITH CALL CENTER INDUSTRY EXPERIENCE) to join our client in Oak Harbor, WA.

JOB RESPONSIBILITIES:

- Under general supervision, provides operational and technical support to computer customers and interacts with external suppliers of technology.
- The incumbent will INSTALL/TROUBLESHOOT AND CONFIGURE COMPUTERS, PRINTERS AND PERIPHERAL EQUIPMENT, PERFORM ROTATING IT SERVICE CENTER CALL SUPPORT and be responsible for setting customer expectations to provide positive customer experience.
- Resolve moderately complex issues and implement projects regarding system operations.
- Work with general supervision to ensure customer satisfaction by providing installation, configuration, preventative maintenance and troubleshooting. Strive to quickly resolve problems and fix it right the first time. Will confer with Manager on unusual matters.
- Analyze and evaluate information system operations and provide technical direction and recommendations to improve utilization.
- ADMINISTER, MAINTAIN, AND SUPPORT NON-PC HARDWARE SUCH AS TELEPHONE SYSTEMS, PRINTERS, COPIERS, AND HAND-HELD DEVICES (IE BLACKBERRIES).
- COORDINATE WITH MULTIPLE VENDORS/DEPARTMENTS/FIELD STAFF TO DETERMINE REQUIREMENTS AND PROCURE IT EQUIPMENT INCLUDING, HARDWARE, SOFTWARE, AND SERVICES (EX CABLING) AT COMPETITIVE PRICES.
- Coordinate with vendors/customers to determine requirements/tasks for Acquisition/Divesture activities.
- May occasionally act as team leader on less complex projects and/or coordinate activities of the project team and assist in monitoring project schedules and costs.
- May plan and conduct training support for customers and less experienced staff.
- Meet timeline responsibilities for administrative tasks such as Time/Task Entry, Weekly Activity Reports and Expense Reports.

JOB QUALIFICATIONS

- Require intermediate skills in one or more of the following:
- Hardware and software support, computer maintenance/troubleshooting, Networking-installation and maintenance of LAN/WAN hardware, Kronos, TopCall, MS Operating Systems-MS Office Suites-other MS Applications-MS Exchange Server technologies, AS400 Client Access-Query-Operation Navigator, Remedy, Backups in Enterprise environment, Oracle SQL, Enterprise systems management, UNIX system administration, PeopleSoft, Tivoli, Vantive, SAN technologies, database design and custom queries, web-based solutions, reporting and document control

PREFERRED JOB SKILLS/EXPERIENCE/KNOWLEDGE:

- MCSE, MCP, Network+, A+. Scripting knowledge is a plus (VB, PowerShell)

CORP TO CORP CANDIDATES ARE ADDITIONALLY ELIGIBLE TO APPLY

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Gomathi B (Gomes)

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our Recruitment Process Outsourcing services.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECHJ2WBRSEA

Ref:

Branch: IT & Telecom

Projektdetails

  • Einsatzort:

    Oak Harbor, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh