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Technical Support Analyst
Eingestellt von Gazelle Global Consulting
Gesuchte Skills: Support, Client, Wan, Lan
Projektbeschreibung
TECHNICAL SUPPORT ANALYST
A Technical Support Analyst is urgently required for a market leading client located in St-Truiden, Belgium for a long term contract.
THE IDEAL SUPPORT ANALYST WILL HAVE THE FOLLOWING SKILLS AND EXPERIENCES:
ESSENTIAL FUNCTIONS
Support Enterprise IT teams in additional troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendor.
Manage and Maintain Asset Register through tools and conduct random physical audit.
Support Refresh Program, Propose and seek approvals. Follow Asset Retiring Process.
Support in planning and setting up new/expansion/renovation of IT Infrastructure
Reporting time (efforts), Tracking vendor resources time in time reporting tools
Managing vendor resources technically at on-site and remote locations to meet service level objectives
Covering all critical equipment's through Annual maintenance contract, reporting issues with services providers and escalating as per vendor service level agreements
Follow Change Management processes and Critical communication Process during outages and changes
Support in providing all Infrastructure cost for AOP Preparation and track spending monthly within the financial limits.
Participate in BOS Reporting, Continuous Improvement and exercise deep problem solving (8D) to avoid repeat issues
Provide basic training new IT Users on IT Process, IT Systems usage
REQUIRED SKILLS:
Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows 7, MS Office, IBM Lotus Notes, Symantec Antivirus, PcAnywhere, SAP Client and other Client side Software installation, Polycon Audio/Video Conference, HP Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters
Basic Knowledge on troubleshooting of Windows Server 2003use accurate logic in analyses
QUALIFICATIONS:
Bachelor's degree in Computer Science
Minimum 2 years' experience working in an IT operations/service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and/or manufacturing industries is a plus)
Certificate (Mandatory 1 or more): ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop/Printer certified highly preferred.
If you are interested, forward your C.V for immediate consideration.
Interviews are likely to happen this week, apply now to avoid consideration!
A Technical Support Analyst is urgently required for a market leading client located in St-Truiden, Belgium for a long term contract.
THE IDEAL SUPPORT ANALYST WILL HAVE THE FOLLOWING SKILLS AND EXPERIENCES:
ESSENTIAL FUNCTIONS
Support Enterprise IT teams in additional troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendor.
Manage and Maintain Asset Register through tools and conduct random physical audit.
Support Refresh Program, Propose and seek approvals. Follow Asset Retiring Process.
Support in planning and setting up new/expansion/renovation of IT Infrastructure
Reporting time (efforts), Tracking vendor resources time in time reporting tools
Managing vendor resources technically at on-site and remote locations to meet service level objectives
Covering all critical equipment's through Annual maintenance contract, reporting issues with services providers and escalating as per vendor service level agreements
Follow Change Management processes and Critical communication Process during outages and changes
Support in providing all Infrastructure cost for AOP Preparation and track spending monthly within the financial limits.
Participate in BOS Reporting, Continuous Improvement and exercise deep problem solving (8D) to avoid repeat issues
Provide basic training new IT Users on IT Process, IT Systems usage
REQUIRED SKILLS:
Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows 7, MS Office, IBM Lotus Notes, Symantec Antivirus, PcAnywhere, SAP Client and other Client side Software installation, Polycon Audio/Video Conference, HP Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters
Basic Knowledge on troubleshooting of Windows Server 2003use accurate logic in analyses
QUALIFICATIONS:
Bachelor's degree in Computer Science
Minimum 2 years' experience working in an IT operations/service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and/or manufacturing industries is a plus)
Certificate (Mandatory 1 or more): ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop/Printer certified highly preferred.
If you are interested, forward your C.V for immediate consideration.
Interviews are likely to happen this week, apply now to avoid consideration!
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges