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Technical Support Analyst
Eingestellt von CompuCom
Gesuchte Skills: Support
Projektbeschreibung
We're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.
Here are the duties we need accomplished:
- Acts as a secondary response for technical support.
- Provides for complex products, including escalated issues, mainly to end users, along with developers and corporate customers.
- Provides support via in-person, telephone, email and ticketing system. Works independently with limited supervision.
- May provide technical training, coaching and mentoring to other engineers. May act as substantial technical resource in certain product areas.
QUALIFICATIONS:
- 2-3 years related experience required
- Solid understanding of standard computer science concepts required
- Knowledge of personal computers, relevant operating systems, applications, and/or languages required
- Knowledge of personal computer architecture and networking required
- Solid understanding of technical support issues required
- Must have sufficient technical depth to communicate with development and other internal organizations at a peer level
- Strong communication, problem solving, and technical writing skills; excellent customer service and support skills required
- Programming and debugging skills preferred
- Associates degree in a technical field preferred, or an equivalent combination of education and experience required
SKILLS WE NEED:
- Experience with WTT
- Very process oriented
- Good Communication Skills
- Problem Solving Skills
If you are interested and qualified for our opening, please apply as soon as possible. We'll contact you immediately with the next steps for consideration as we're looking to hire as soon as you are able to start.
Projektdetails
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Einsatzort:
Redmond, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges