Technical Specialist Meeting Services Coordination, Basel, 2.10.17 - 1

For a project at a client in the region of Basel, Switzerland, we are looking for a

TECHNICAL SPECIALIST MEETING SERVICES COORDINATION

BACKGROUND:
Meeting Services belongs to the Global Network Services Operations organization of our client. As such Meeting Services are accountable for end to end services like Video Conferencing, Telepresence, Webcast, Technical Event Management and Digital Signage, they consult their customers in the preparation of their events and ensure a smooth service delivery by operating and maintaining the necessary technical infrastructure to support all of our services. The EMEA Team is primarily responsible for the operating of the solutions and the service delivery in the European time zones as well as the regional and global coordination with other meeting support teams.

GENERAL INFORMATION:
We are looking for an event specialist with a good background in technical event planning, webcast consulting and video conferencing. A good technical understanding in conferencing technologies is an important pre-condition for the position. As a member of a local team with regional/global responsibility we expect a good communicator and a good team worker but also being capable of managing yourself and following up on tasks independently.

- Start date: 02/10/2017
- Latest start date: 01/12/2017
- End date: 01/10/2018
- Extension: An extension might be possible, but would need to be approved.
- Work location: Region of Basel
- Remote: Not possible
- Travelling: Region of Basel (eg for event coordination)
- Team: The contractor will support the team of three other Specialists in Meeting Services Coordination.

TASKS:
Be the single point of contact for the customer on webcast coordination, local technical event planning and video conferencing
Provide consulting to customers to use the right technology for their meetings
Support customers in the technical preparation of large events and coordinate all involved providers in the region of Basel
Collaborate with the global video conference services
Document problems and incidents related to Meeting Services by using a ticketing system (HPSM)
Support senior executives professionally and with the utmost confidentiality
Work in a professional manner at all times and maintain a consistent image of the global service through open communication, reliability, high availability and promote the values and benefits of a global service organization.

QUALIFICATIONS:
+2 years of working experience in event planning and/or conferencing services
Excellent communication skills with proven ability to interact across cultures (working experience in an international company preferred)
Strong customer and service orientation (former experience in customer services is preferred)
Proficient in English and German (event coordination also with locations in Germany)
Flexible to work early and late hours even on short notice (depending on the duration of the events)
Being a team player as well as being able to work independently

NICE TO HAVE:
+++ Previous work experience in an event agency
+ Other languages: Spanish, Portuguese, French

Next steps: Interviews should take place from 7th September 2017.

If you meet the requirements, please mail your CV in Word format and your desired hourly rate (see below) ASAP but not later than 5.9.2017.