Technical Specialist - Citrix Subject Matter Expert

My Federal Government client seeks the services of seasoned and experienced CITRIX subject matter expert for a Technical Specialist contract. This role will suit experienced contractors with previous government experience.

PROVIDING SUPPORT IN A CITRIX ENVIRONMENT, YOUR ROLE:

- Will combine analysis, review and operational alignment of strategic business objectives for the team
- Lead delivery against the operational, service plans and work plans and be responsible for allocated technical, project or supervisory objectives
- Develop and update operations and configuration standards, procedures and designs.
- Mentor, coach and coordinate skills transfer and training to other team members and support staff
- Respond to support requests, managing customer expectations within an operational level agreement
- When necessary, perform other IT related tasks as directed.

EXPERIENCE

- Extensive experience supporting Citrix technologies including XenApp, NetScaler, Edgesight Monitoring, Storefront and delivery in an enterprise multi-tenant environment.
- Strong support skills across the full Windows stack including, Operating System administration, Monitoring, Patch Management, Active Directory, Exchange, SQL, DNS/DHCP, DFS.
- Experience working in an ITIL aligned environment with focus on incident, problem, service request and change management.
- Ability to engage technically with strategic partners and vendors to support 3rd party line of business applications.
- A strong customer centric attitude including a courteous and helpful manner.
- Maintaining technical documentation, reports and records.
- Security focused approach to support and administration
- Demonstrated experience in working within or leading midsized teams
- Demonstrated time management and organisational skills
- Demonstrated ability to articulate technical designs verbally, diagrammatically and in writing.
- Tertiary qualifications in IT, Computer Science or Engineering are desirable. Vendor qualifications and certifications are desirable

BASELINE CLEARANCE OR THE ABILITY TO OBTAIN BASELINE CLEARANCE PRIOR TO THE COMMENCEMENT OF THE CONTRACT ARE ESSENTIAL.

If you would like to hear more, please 'Apply Now' or contact Chris quoting job reference # 51347