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Technical Solution Engineer Medical Devices (m/f/d)

Eingestellt von Hays aus Mannheim, Universitätsstadt

Gesuchte Skills: Engineering, Support, Automotive, Engineer

Projektbeschreibung

REFERENCE NUMBER:

507164/1

MY DUTIES:

- Responsible for technical product complaints regarding laboratory diagnostic instruments (COVID-19 testing)
- Full accountability for individual customer complaints, with fast response time 
- Troubleshooting and problem solving methodology to resolve the customer complaints
- Communicate results to the case initiator and other relevant stakeholders in a proactive and timely manner
- Determine and provide workarounds and drive for resolution, as appropriate
- Collaborates with interfaces such as Production, R&D, Product Management, Investigation Teams and Customer Support Centers to contribute to issue resolution

MY QUALIFICATIONS:

- Bachelor´s degree or similar preferably in Engineering / Information Technology, Process Engineering or equivalent professional experience
- Technical work experience supporting laboratory equipment, instruments or software
- Experience in customer service and support / troubleshooting
- Knowledge of hardware engineering and/or technical product support experience in the diagnostic industry 
- Strong ability for problem solving
- First experience with GMP is beneficial
- Excellent spoken and written English laguage skills, every additional language is beneficial
- Ability to communicate ideas easily and openly to varied audiences
- Detailed-oriented working style and the ability to organize prioritize and delegate effectively

MY BENEFITS:

- You will be part of a team that contributes to the global pandemic solution 
- Culturally diverse team with years of professional experience

PROJECT INFORMATION:

- Our client is one of the world’s leading providers of diagnostic system solutions for clinics, laboratories and doctors’ offices

ABOUT HAYS:

Our many years of recruitment experience and specialist knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain intensive relationships with customers across all industries and so can provide engineering specialists with exciting projects and attractive job opportunities. Whether it's working with an international automotive manufacturer or a regional market leader in mechanical engineering, drawing on your interests and experience, we will find the right job to suit you. Because with us, specialists find their ideal working environment – all completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Margherita Ceffalia

Reference number
507164/1

Contact
E-Mail: [email protected]

Projektdetails

  • Einsatzort:

    Rotkreuz,

  • Projektbeginn:

    asap

  • Projektdauer:

    12 MM++

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays

  • Straße:

    Willy-Brandt-Platz 1-3

  • Ort:

    68161 Mannheim, Universitätsstadt, Deutschland