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Technical Service Delivery Lead - Endpoint (m/f)

Eingestellt von Harveynash

Gesuchte Skills: Client, Engineering, Network, Toolkit

Projektbeschreibung

Harvey Nash GmbH supports many of Germanys leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.

We offer some of the most interesting and challenging roles where you get to work with the latest IT Technologies with some of the biggest clients in Germany.
For our client, a global company that provides a portfolio of IT services, software, and technology with a major project in the financial sector, we are currently looking for a Technical Service Delivery Lead - Endpoint (m/f) on a permanent basis.

Start: ASAP
Location: Frankfurt
Contract: Permanent

Background:
Our client has taken over the infrastructure services of a complex international financial organisation. The role of the Service Delivery Lead is to provide technical leadership, process assessment and development in the Endpoint Management (Desktop Management) service streams. The role interfaces with the clients IT Management, the Account Management Teams, as well as with other technology team members of the organisation.

Tasks:
- Create and document desktop support processes for troubleshooting Software platforms specific to the client operating environments
- Create and document refresh strategies
- Assist the client with technology assessments of equipment and software platforms
- Recommending and maintaining HW Equipment Standards List
- Participate in Hardware/Software Governance Board
- Ensure enterprise management tooling features and capabilities are fully utilized to the clients benefit and sustenance of the life cycle management program
- Provide reporting for monitoring processes
- Provide leadership and establish formal Problem Management program with feeds from ITSM and SRMS systems and outputs to the clients Change Management process, work instructions for Service Desk, and Field Operations Personnel, and analysis reporting to Client and Account Management teams

Skills:
- Microsoft SCCM 2012 - Design, Configuration, Administration
- Microsoft SCCM OSD - Image Development and Deployment
- Windows 7 or Windows 10, deployment experience
- Microsoft Deployment Toolkit (MDT ) - Image Development and Deployment
- Solid Network Infrastructure Principles knowledge
- Tier 3 and 4 Support in an Enterprise Desktop Environment
- Cross-Functional Team Leadership Experience
- Excellent communication skills
- User State Migration Tool (USMT)
- ITILv3
- Fluent written and spoken English

If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your salary expectations.

Sophie Grimberg
[email protected]

Projektdetails

  • Einsatzort:

    Frankfurt Am Main, Deutschland

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Permanent

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Harveynash