Technical Operations Support Specialist

TECHNICAL OPERATIONS SUPPORT SPECIALIST NEEDED IN CARMEL, IN

We are seeking candidates with a depth of IT knowledge.

This is an operations role that includes the ability to;

- check completion of daily jobs
- log helpdesk tickets for the dept.
- work helpdesk tickets that pertain to desktop issues
- ensure backups complete
- patch desktop systems monthly
- count electronic claims from event log entries
- check that network systems and services are running at all times
- monitor data center environment
- image desktop systems
- manage user accounts
- provide user training
- provide documentation
- additional duties may be assigned based on interest and capacity to learn
- The successful individual must be detail oriented, self-disciplined, self-accountable, and able to work independently as well as on a team.

REQUIRED SKILLS:

- Ability to create images from scratch; build and maintain machine images for Windows XP/7. Evaluation and deployment of Third Party and Microsoft security patch collections, packages, and advertisements.
- Thorough knowledge of Microsoft Windows 7/XP environments, and some Active Directory and Group Policy.
- Hands on experience with deployment and/or support of Client Server systems.
- Working knowledge of networking technologies and Windows; basic knowledge of TCP/IP.
- Strong customer service and customer support skills.
- Excellent written and verbal communication skills.
- Demonstrated teamwork behaviors. Strong technical, research, problem-solving, interpersonal, and communication skills and is interested in continually learning
- Associate or Bachelor degree in Information Technology or related field and at least three years related experience.

PREFERRED CERTIFICATIONS:
Comp TIA Network+ Certification, Microsoft MCTS Windows 7, MCP XP/Windows 2003.

PREFERRED SKILLS:
Ability to create batch files or scripts. Experience using and supporting encryption technologies. Experience with Sharepoint a plus. Experience with network and machine monitoring using an SNMP tool such as WhatsUpGold. Understanding of software distribution tools and methods such as Altiris, Landesk, or SCOM, and ancillary tools such as SYSPREP.EXE.

CLICK and APPLY to Submit your Resume to Sophia for immediate consideration.