Technical/Operations Support

Beacon Hill Technologies has opportunities for Technical & Operations Support professionals. These are 4 month contract opportunities. There is one position on night shift (7:00pm-7:00am), and 2 positions on day shift (7:00am-7:00pm).

Job Details:

- Service Desk Representative will ensure that the appropriate response toward incident resolution is adhered to, as defined in our Operational Level Agreement (OLA), for the support of clients across the enterprise.
- Adhere to established support standards as documented.
- Perform within a centralized service desk for incident reporting and resolution.
- Attend training to learn and improve ongoing skills and development.
- Perform routine tasks (answer Help Desk problem reporting and service request calls.
- Monitor control systems (incident reports, hardware and software systems consoles and alert systems).
- Actively participate in every facet of Help Desk responsibilities including the full life cycle of incident determination, evaluation, escalation, and resolution.
- Monitor all areas of the physical plant environment while maintaining the full operation of equipment and systems.
- Participate in supporting all clients and service desk representatives to ensure that the level of customer service provided meets or exceeds management's expectations and departmental goals and objectives.
- Measure and report on services rendered (shift turnover information, monthly metrics and project status reports).
- Assist with Change Management preparations and implementations.
- Attend meetings in participation with the team.
- Assist with other projects as may be required to contribute to the efficiency and effectiveness of the group.
- Provide 24/7 shift coverage as scheduled.

Requirements:

- 0-1 year IT related experience.
- 0-1 year experience with computer hardware and/or software.
- 0-1 year experience in customer service related work.
- Basic understanding of information technology infrastructure and computer platforms.
- Basic understanding of computer administration concepts.
- Basic knowledge of software suites (ie Microsoft, etc.).

Qualified candidates, please submit a Resume for immediate consideration.