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Technical Manager
Eingestellt von Gazelle Global Consulting
Gesuchte Skills: Linux, Design
Projektbeschreibung
One of my manufacting clients is urgently looking for a Technical Manager for a 6 month contract in Eindhoven, Netherlands.The Technical Manager for should understand Technology especially Linux and Netapp.
THE TECHNICAL MANAGER WILL BE:
- Responsible for Customer Satisfaction scores from their business counterparts
- Responsible to ensure that escalations and services provided to the business unit is handled in an effective manner
- Works with the other team members to ensure the services meets business needs
- Responsible to document and understand customer requirements and services and the business outcomes they wish to achieve
- Responsible for leveraging information and IT for competitive advantage
- Responsible to improve the business value realized through IT Service Provider
- Responsible to identify changes to the customer environment that could potentially impact the services provided
- Responsible to establish and articulate business requirements for new services or changes to existing services
- Responsible to ensure formal complaints and escalation processes are available to customers
- Would preside and conduct review meetings for the business units
- Would create the business continuity requirements for the business unit and work with Service Delivery Managers to implement the same
- Would bring in the business unit focus to the value add generation and continual service improvement
- Would ensure that business outcomes and customer requirements are documented and signed off on by the customer as inputs into service portfolio management and service design processes
- Would provide input about changes to the customer environment that result in changes to services and strategy, resulting in improved customer satisfaction scores
- Critical success factor would be the number of complaints and escalations are measured and trended over time and by customer
DUTCH SPEAKING WOULD BE AN ADDED ADVANTAGE.
APPLY NOW FOR IMMEDIATE INTERVIEWS!
Projektdetails
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Einsatzort:
Eindhoven, Niederlande
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Projektbeginn:
asap
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Projektdauer:
6 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Medien/Design