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Technical Lead/Manager
Eingestellt von ComputerNet Resource Group, Inc.
Gesuchte Skills: Support, Iphone
Projektbeschreibung
Duties include:
- Supervise outside vendors. Managing relationships and the delivery of services to client - customers.
- Leads small to medium project teams to deliver services and solutions to all clients.
- Provide maintenance and support for internal and external clients by following procedures, guidelines, and predefined concepts.
- Furnish quality customer service by adhering to predefined service level agreements.
- Proactively takes the initiative to solve problems and provide solutions to all clients. Analyze ticket information to ensure service levels are being met.
Candidate needs to have:
- Project Management skills; limited experience with techniques for Estimating, Planning, Scheduling, Budgeting, Forecasting.
- Strong communication skills including both verbal and written, limited meeting facilitation, presentations, and interpersonal interactions.
- Ensure excellence in customer service to all clients.
- Knowledge of current computer technologies such as Windows 7, XP, Microsoft Office 2010, Internet technologies, PC troubleshooting & diagnoses.
- Knowledge of voice systems, Iphone, wireless devices
Ideal candidate will have BS Degree in IT and several IT certifications, PMP is a plus
Email resumes.
Local candidates only, onsite interviews required
Projektdetails
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Einsatzort:
Greensboro, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
1 Year +
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Webentwicklung, Sonstiges