Technical Lead

Yoh has a contract opportunity for a TECHNICAL LEAD to join our client in Auburn Hills, MI.

JOB RESPONSIBILITIES:
- Provide Subject Matter Expertise (SME) to assigned Business area about the capabilities of different technologies and tools to solve Business problems or support Business strategy
- Effectively manage customer expectations and project requirements during planning and rollout of new releases.
- Provide Business Analysis and process redesign support or improvements within the assigned business area in the analysis, design and development of system applications.
- Responsible for guiding System Integrators in the role of SME to design, develop and implement optional system solutions.
- Effectively manage Customer expectations and System Requests/project requirements during planning and rollout of new releases.
- Change Management - to ensure proper change request procedures are followed for scheduling and implementing system changes.
- Software release management - User coordination for installation of new hardware and new versions of software.
- Ensure defined scope exists and agreed by business for small application enhancements.
- Support Application Support vendor to resolve application problems and SEV1 & SEV2 incidents.
- Support Process Integration Manager with Application Rationalization and planning for application life cycle and project portfolio development.

PROMOTE TEAMWORK AND PARTNERSHIP
- Pro-Active co-operation and support of other application specialists.
- Demonstrate solutions focus and cooperation.
- Act as back-ups for other Service and Quality application specialists.
- Work with Global, Regional and SI service providers.
- Insure customer satisfaction.

MAINTAIN PROCESS FOCUS
- Follow incident management process for Severity 1 and 2 incidents to ensure timely resolution.
- Escalation of recurring incidents into problem tickets.
- SEP Project Delivery Methodology.
- Follow IT identify issues that inhibit the attainment of project goals and suggesting corrective actions.

OPERATIONAL ACTIVITIES
- Assist with Sev 1 and 2 incident escalations to ensure quick resolution and business continuity.
- Problem resolution to ensure operational stability.
- Provide SME support for Projects and business.
- Backup/Support for other Application specialists for PARTS.
- Drive the IT visit our website to learn both about our company and about our Recruitment Process Outsourcing services.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V .

J2W: INFOTECH

Tax Term: CON_W2

MONJOB

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SFSF: PROF