Technical (IT) Vetter

We are urgently looking for someone with COMPTIA A+ CERTIFICATION AND SOLID SUPPORT EXPERIENCE who is keen to consolidate their technical knowledge in a TECHNICAL VETTER role.

You'll be working at the head office of a large IT outsourcer as part of their Technical Vetting team that provides telephone support around desktops and laptops to their field service engineers. The Vetting team ensures that engineers can quickly and effectively resolve customers' issues; you'll be responsible for carrying out vetting calls, eg ensuring the correct parts are assigned to a job, and be responsible for the cleansing of incidents.

As this is a phone based role you must have superb communication skills that are supported by a clear, methodical approach to both fault finding and administration and a dedication to customer service that means you truly want to get it right the first time, every time. You'll also be working to deadlines and targets so some pressure to deliver shouldn't scare you.

You also need to have a hands-on break-fix background, or a service desk background that is complemented by a keen interest in IT which means that you have ended up fixing and/or building equipment in your own time. This technical knowledge and exposure will allow you to successfully complete the vetting calls.

This is an excellent opportunity for a go-getter to demonstrate and consolidate their technical expertise within a large and respected IT outsourcer. THE ROLE IS INITIALLY FOR 4 MONTHS BUT WILL BE EXTENDED BEYOND THIS. Interviews are being held soon so it's important to apply immediately if you are interested and available at short notice.

Zoon Link Limited is acting as an Employment Business for this role.