Technical Infrastructure Support Specialist, the Hague NL

TECHNICAL INFRASTRUCTURESUPPORT SPECIALIST WANTED FOR OUR END CLIENT IN THE HAGUE!

Start: 02-01-2013
Duration: 12 months
Hourly rate: 60

For our end cliend based in The Hague we're looking for candidates who are experience in Support roles for the Technical Infrastructure present at our client. The environment consists of Windows and Linux with Oracle DB, Storage and Networking; you'll be supporting this as well as some specific Geo ICT Apps used at our client to interpret and visualize subsurface areas. They've created a single interface for the following GEO apps: nDI, SAVIOR/IQI, IIW/Imagine, PPP, BPA-Cauldron, and Gems/FT.

We're looking for a candidate to strengthen the GeoSigns service team (part of Technical Landscape Services) covering operational support, service improvements and technical project lead related activities. Knowledge of the GeoSigns applications is not a mandatory requirement though exposure would be a big plus!

MAIN ACTIVITIES:
- Provide operational support, with focus on day to day incident management on performance, recovery and interruptions related to GeoSigns related Infrastructure
- Act as interface between the GeoSigns Service team, Application Development teams, 1st line support and the various Infrastructure support groups providing operating system support and storage/network.
- End-to-end monitoring and problem management across all technical areas
- Work very closely with the key stakeholders to provide guidance in the effective GeoSigns systems, products and services.
- Application access, recovery & tuning, storage monitoring
- Document, maintain and improve service performance metrics

PARTICIPATE IN GLOBAL PRO-ACTIVE GEOSIGNS SERVICE ENHANCEMENTS (new releases, security patches, application upgrades, onboarding new functionality etc)

MUST HAVE:
- Strong relationship with the Oil and Gas industry. A good understanding of the Sub-surface area is a big plus.
- Technically excellent covering a good understanding of Windows/Linux applications, storage, oracle systems and networks including associated troubleshooting methodologies
- Strong understanding of the ITIL service processes and tools with the ability to think from both the customer and service viewpoint
- strong experience in technical infrastructure support roles

NICE-TO-HAVE/PREFERRED:
- HP RGS or Thin Client exposure
- Project management experience.
- Experience participating in a virtual team of people delivering global services/projects
- Experience in multinational/multicultural enterprise.

The successful candidates might be required to participate in an on-call rota and/or perform out of hours work. Compensation will be as per local norms.

IS THIS YOU? APPLY NOW WITH YOUR ENGLISH CV, INCLUDING A SHORT MOTIVATION AND YOUR HOURLY RATE!