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Technical Customer Support Manager (m/f)

Eingestellt von Harveynash

Gesuchte Skills: Support, Network, Client, Wan


Harvey Nash GmbH supports many of Germanys leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.
We offer some of the most interesting and challenging roles where you get to work with the latest IT Technologies with some of the biggest clients in Germany.

For our client, a global R&D Chip Provider we are looking for a Technical Customer Support Manager (m/f) on a freelance basis for Munich (f/m)

Project Start: ASAP
Project duration: 6 Months (up to 2 year project)
Location: Munich
Languages: English

* First line worldwide technical customer support for Intel uCPE Products with focus on WAN Interfaces/Modems for Copper (DSL, G.Fast) and Fibre (PON).
* Analysis of reported technical customer issues. Issue solving in close cooperation with internal R&D and global support teams.
* Design-In support for top customer projects. Technical support for opportunity development, promotion and qualification. Individual customer requirements engineering, support coordination, issues tracking and status reporting.
* Technical trainings, customer demos and presentations.
* Main technical interface for selected key customers and strategic partners.

* Experience with Communication Systems, especially CPEs / Home Gateways, Network Processor and IP Technologies - Cisco Network knowledge beneficial.
* Expertise in DSL and Fiber/PON desired.
* Experience would be nice to have in measurement techniques (Spectrum analyzer, logic analyzer, GHz-oscilloscope, BERT, Protocol Tester), but not required.
* Independent working style with strong ability to work in a global Team.
* Strong customer orientation
* At least 5 years working experience.

Written and spoken English know-how is demanded, all documentation will be in German and English

If you are interested in this vacancy (33094), we would be pleased to receive your updated CV, availability and your salary expectations.

Please feel free to contact me if you have any questions.

Sophie Grimberg


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