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Technical Customer Support Job

Eingestellt von Yoh

Gesuchte Skills: Support, Html

Projektbeschreibung

TECHNICAL CUSTOMER SUPPORT ASSOCIATE needed for a CONTRACT opportunity with Yoh's client located in WASHINGTON, DC.

THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:

- Detail Oriented
- Familiar with FTP file transfers, XML, HTML, and JavaScript (able to read)
- Customer Service Skills

WHAT YOU'LL BE DOING:

- Provide general support for iContent team, which provides premium services for Learning Management Systems (LMS) customers.
- We allow customers to outsource the following content management tasks:
- Deploy eLearning content to our content severs
- Configure eLearning content in the customer's LMS environment
- Test the eLearning content as an end-user in the customer's LM environment
- Troubleshoot issues and provide content-related support
- Provide ongoing support of customer applications during deployment, set up, testing, and troubleshooting
- Read existing scripts to solve issues and perform file transfers (FTP)
- Perform Data Entry and Customer Service tasks for multiple customer issue in ticket queue

WHAT YOU NEED TO BRING TO THE TABLE:

- Must be detail oriented and able to follow process
- Customer Service skills
- Experience with HTML, XML - Need to be able to read and understand, not program
- Experience with FTP file transfers
- Experience with a Learning Management System (LMS) preferred
- Working knowledge of the AICC and SCORM learning standards

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER: Emily Beaulac

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

TAX TERM: CON_W2J2WSAPAM

Ref:

Enterprise: IT & Telecom

Projektdetails

  • Einsatzort:

    Washington, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Medien/Design, Sonstiges

  • Skills:

    support, html

Yoh