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Technical Content Validation - Danish/Swedish lang
Eingestellt von CPL Solutions
Gesuchte Skills: Support
Projektbeschreibung
TECHNICAL EDITOR/CONTENT VALIDATION - 6MTH+ CONTRACT - DAILY RATE OR SALARIED - SOUTH DUBLIN
DANISH/SWEDISH LANGUAGE SKILLS ESSENTIAL
ROLE DESCRIPTION:
Be an essential member of a small, dynamic team that manages content validation for several of my Clients marketplaces. Complete daily efforts while meeting the quality bar and exceeding KPIs.
BUG TRIAGE - Manage inbound content validation in TFS and/or Product Studio. Communicate directly with the team and product teams to resolve issues. Identify, prioritize and manage assigned content validation offerings.
PROCESS DOCUMENTATION - Document, improve and update multiple processes using Visio.
TECHNICAL SUPPORT - Provide support to partners and developers regarding content validation questions.
TRAINING - Document, improve and update training materials. Deliver training in-person and/or online as needed.
REPORTING AND ANALYSIS - use Excel as a tool to conduct daily reporting and analysis across multiple databases to proactively content validation issues.
REQUIRED SKILLS AND EXPERIENCE:
Excellent Danish or Swedish language skills
Good Excel knowledge (pivot tables, templates, formulas, reporting, analysis)
Ability to work in a dynamic environment and deal with ambiguity
Technical support experience
Experience creating training materials and delivering training
Solid customer service skills (written/verbal) in English
Project experience
Team player
Quick study
Creative problem solving
Workflow/process documentation
If interested in this contract don't hesitate to contact Grace Haughian in strictest confidence.
DANISH/SWEDISH LANGUAGE SKILLS ESSENTIAL
ROLE DESCRIPTION:
Be an essential member of a small, dynamic team that manages content validation for several of my Clients marketplaces. Complete daily efforts while meeting the quality bar and exceeding KPIs.
BUG TRIAGE - Manage inbound content validation in TFS and/or Product Studio. Communicate directly with the team and product teams to resolve issues. Identify, prioritize and manage assigned content validation offerings.
PROCESS DOCUMENTATION - Document, improve and update multiple processes using Visio.
TECHNICAL SUPPORT - Provide support to partners and developers regarding content validation questions.
TRAINING - Document, improve and update training materials. Deliver training in-person and/or online as needed.
REPORTING AND ANALYSIS - use Excel as a tool to conduct daily reporting and analysis across multiple databases to proactively content validation issues.
REQUIRED SKILLS AND EXPERIENCE:
Excellent Danish or Swedish language skills
Good Excel knowledge (pivot tables, templates, formulas, reporting, analysis)
Ability to work in a dynamic environment and deal with ambiguity
Technical support experience
Experience creating training materials and delivering training
Solid customer service skills (written/verbal) in English
Project experience
Team player
Quick study
Creative problem solving
Workflow/process documentation
If interested in this contract don't hesitate to contact Grace Haughian in strictest confidence.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges